FREQUENTLY ASKED QUESTIONS

Q: What prescription medications are covered under the HealthFlex Rx Prescription Plan?
A: All FDA approved brand and generic prescription medications are covered.

Q: Are there any age or enrollment restrictions?
A: No, everyone can enroll and benefit from the plan.

Q: Where can I use the HealthFlex Rx card?
A: The HealthFlex Rx card is accepted at over 50,000 pharmacies throughout the United States. The network includes pharmacy chains, such as CVS, Rite Aid, Medicine Shoppe, Walgreens, Wal-Mart, and more, as well as thousands of independent pharmacies throughout the country.

Q: What if my pharmacy doesn't recognize the card?
Pharmacies may not be familiar with every prescription program in which they participate. If the pharmacist does not recognize your HealthFlex Rx card or if you encounter a problem at the pharmacy, DO NOT leave without having the pharmacy call the toll-free number printed on the ID card.

Q: How much will I pay for my prescriptions?
HealthFlex Rx members obtain access to the HealthFlex Rx contracted drug pricing at over 50,000 participating pharmacies. You will be provided with a comprehensive drug pricing formulary booklet that will enable you to work with your physician in selecting the most cost effective drugs under the plan. The formulary booklet organizes drugs by therapeutic class within a 4-tiered pricing matrix. Tier one provides generic drugs for $10 or less, Tier two provides brand name and generics for $20 or less, Tier three provides brand name and generics for $40 or less, Tier four provides non-preferred drugs at discounts of up to 50%.

Q. What is a generic drug?
Once a patent on a brand name drug expires, other drug companies may make a generic version of the drug, with the approval of the Food and Drug Administration (FDA). The FDA's standards for quality are the same for all manufacturers. This means the generic drug contains the same active ingredients as the brand name whose patent has expired, and that it's as safe, potent and effective.

Q. How can I keep my prescription drug costs down?
The use of generic prescription drugs, whenever available, is most cost effective. Don't be shy - discuss your prescription options with your doctor. Ask whether an alternative, less expensive option would work for your condition.

Q. How will I know if there's a generic equivalent available?
Simply ask your local pharmacist or call HealthFlex Rx's Customer Service Department to find out about generic equivalents for your prescription. Also ask your doctor to prescribe generics whenever possible and appropriate. (Your enrollment packet will include helpful materials you can share with your doctor.)

Q: Can anyone use my card?
A: No, each card has its own unique access code number and each person requires separate enrollment.

Q: Why do you need to know my date of birth or gender?
A: This program includes drug safety protocols that take into account your age and gender. You pharmacist may ask you for this information as well, but by having it on file we are better prepared to provide the greatest service to you. Additionally, this information can be used to correctly identify you if there is a person on your account with the same name, such as a father and son.

Q: I am not a U.S. Citizen, can I use the card?
A: Anyone may use the program if it is used at pharmacies within the U.S.

Q: Does my doctor need to know about this card when writing my prescription?
A: No. This program will not affect the way you are cared for by your physician. You should, however, always consult with your doctor about saving money on prescription medications.

Q: Do prices vary among participating pharmacies?
A: Industry standards determine the discounted rate for prescription medications. This means in most instances, all participating pharmacies will offer the same low price. These rates are updated at least once a week, so prices may vary depending on when you go to the pharmacy. From time-to-time, pharmacies may offer special sale prices for a limited time on selected drugs. These sale prices may be lower than the scheduled discount rates, in which case the card holder will pay only the lowered sales price.

Q: What does getting the "lowest" or "best" price on my prescriptions mean?
A: It means that a participating pharmacy will give you their lowest (or best) price available at their pharmacy. In 80% of previous transactions, that price will be significantly lower than any retail or sale price you would receive without the card. If a brand name or generic drug is available through your participating pharmacy at a lower price than the scheduled price, you will pay only the lower of the two prices.

Q: Why don't all pharmacies accept the card?
A: All chain pharmacies and most independent pharmacies have been given equal opportunity to serve you via this program. Pharmacies are required to offer very deep discounts and assist in performing some fairly complicated drug management procedures on behalf of our card holders, and some pharmacies simply refuse. However that gives you the confidence of knowing that pharmacies participating have your best interests in mind.

Q: I already have insurance that covers my prescription drugs. How can the HealthFlex Rx Prescription Card benefit me?
A: This program can be used to obtain savings on prescription drugs that are excluded by your insurance plan or are not covered because you have exceeded your insurance plan's maximum limits.